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Before Calling for Service
Problem Check
Surface burner does
not ignite.
Burner should ignite within 4 seconds. If burner does not ignite within 4 seconds turn
control knob to
OFF
position and follow directions in “Placing Grates and Burner Caps”.
If burner cap is properly placed. See “Operating Surface Burner during a Power Failure”
to check gas supply to burner. If burner ignites, verify range is plugged in, circuit
breaker is not tripped, or fuse is not blown.
If burner still does not ignite in 4 seconds, contact an authorized servicer.
Pans rock on
surface burner
grates.
See "Utensils" section to check pan for flat bottom.
Surface burner grates are designed with 3 tines higher than the others so pans rest on
the grates at 3 points. Like a tripod, this 3-point design keeps flat pans from rocking. If
the pan is not centered on grate or is empty, it may rock slightly. The handle weight of
an empty pan can cause the pan to rock because the weight is on the outside edge.
When pans have food in them, they should not rock unless the pan is positioned off
center.
Oven light does not
work.
Check for loose bulb. Check for burned out bulb; replace with 40-watt appliance bulb.
Oven does not heat. Confirm range is plugged in. If both oven and surface burners ignite, check circuit
breaker. Check control for proper setting.
Oven door will not
open.
Wait for oven to cool. Door latch will release automatically after oven cools. Do not
force lock lever.
Oven temperature is
not accurate.
Store purchased oven thermometers do not measure oven temperature accurately. An
accurate digital thermometer is necessary to calibrate oven.
Check for blocked heat vents.
Aluminum foil alters oven temperature.
Change oven temperature through oven control.
Oven cycles on and
off.
This condition is normal when baking or roasting. To maintain a temperature for baking,
oven cycles on and off. The temperature may vary up to 25°F higher or lower than the
oven temperature set on the control.
The oven smokes
the first few times it
is turned on.
Minor smoking is normal first few times oven is used.
Odor or smoke while
self-cleaning the
oven.
There may be some smoke and odor during the first few cleaning cycles. If there is
excessive smoke or odor, too much soil remains in the bottom of the oven. If the oven
smokes excessively, turn off the oven, wait for the oven to cool and wipe away the
excess soil. Reset the clean cycle.
Range top is warm
during use.
Normal condition.
Food cooks slowly or
will not maintain
constant boil.
Improper cookware causes poor cooking results. Pans should be made of heavy
material and be same diameter as surface element. See “ Cooking Utensils” section.
Locked light flashes. Thermostat knob is set to clean before oven door latch is moved to locked position.
Lock lever is moved to the right while baking. Move lever to left and resume baking.
OVEN
and
LOCKED
lights flash.
Self-cleaning is finished. Turn thermostat knob to
OFF
.