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PAge heAder.....
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Coffee puck is sticking
to the shower screen
• This is normal and
happens occasionally.
The dry puck feature
creates a slight
vacuum on top of the
coffee puck which
will occasionally hold
the puck against the
shower screen instead
of leaving it in the filter
basket.
Pumps continue to
operate / Steam is
very wet & spitty / Hot
water outlet leaks
• Using highly filtered,
de-mineralized or
distilled water which
is affecting how the
machine is designed to
function.
We recommend using cold,
filtered water. We do not
recommend using water
with no/low mineral content
such as de-mineralized or
distilled water. If the problem
persists, contact Breville
Consumer Support.
Too much coffee
extracted
• Coffee is ground too
coarsely.
• Shot duration/
volume needs to be
reprogrammed.
• Adjust the grind size
slightly finer. Tamp then
use the Razor™ dose
trimming tool to trim off
excess coffee.
• Reprogram the shot
duration/volume.
Refer to ‘Reprogramming
Shot Duration & Volume’,
page 18.
PROBLEM POSSIBLE CAUSES WHAT TO DO
Not enough coffee
extracted
• Coffee is ground too
finely.
• Shot duration/
volume needs to be
reprogrammed.
• Adjust the grind size
slightly coarser. Tamp
then use the Razor™ dose
trimming tool to trim off
excess coffee.
• Reprogram the shot
duration/volume. Refer
to ‘Reprogramming Shot
Duration & Volume’,
page 18.
Amount of coffee
extracted has
changed, but all
settings are the same
• As coffee beans age, the
extraction rate changes
and can affect the shot
volume.
• Adjust the grind size
slightly finer. Tamp then
use the Razor™ dose
trimming tool to trim off
excess coffee.
• Reprogram the shot
duration/volume. Refer
to ‘Reprogramming Shot
Duration & Volume’,
page 18.
• Use freshly roasted coffee
beans with a ‘Roasted On’
date and consume between
5–20 days after that date.
TROUBLESHOOTING