Filter
Top Products
PROBLEM POSSIBLE CAUSES WHAT TO DO
Coffee runs out around the Filter holder is not inserted in the brew Refer to ‘Inserting the filter holder’ on page
15.
edge of the filter holder head properly
There are coffee grounds around the filter rim Clean any excess coffee from the rim of the
filter holder to ensure a proper fit
into the brew head.
Too much coffee in the filter Refer to ‘Preparing the coffee’ on page 14.
Coffee has been tamped too firmly Refer to ‘Tamping the coffee’ on page 14.
Incorrect filter for amount of coffee used Ensure you use the small filter for 1 cup of
coffee and the large filter for
2 cups of coffee.
Coffee filters out in drops The water tank is empty or low Refer to step 1 – Filling the water tank on
page 13.
from the filter holder
Coffee grind is too fine Ensure you use a suitable espresso grind. Refer
to ‘The Grind’ on page 21.
Machine is blocked by mineral deposits Decalcify the machine; please refer to
‘Decalcifying’ on Page 27.
Machine is too loud Water tank is empty Refer to step 1 – Filling the water tank on
page 13.
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TROUBLE SHOOTING GUIDE
28
TROUBLE SHOOTING GUIDE
TROUBLE SHOOTING GUIDE
PROBLEM POSSIBLE CAUSES WHAT TO DO
Coffee does not run through Machine is not turned on or plugged in Ensure the machine is plugged in, switched
on at the power outlet and the ‘ON/OFF’
button is in the ‘ON’ position.
Water tank is empty Refer to step 1 – Filling the water tank on
page 13.
Selector Control not in ‘Espresso’ position Turn the selector control to the ‘Espresso’
position.
Coffee grind is too fine Ensure you use a suitable espresso grind.
Refer to ‘The Grind’ on page 21.
Too much coffee in the filter Refer to ‘Preparing the coffee’ on page 14.
Coffee tamped too firmly Refer to ‘Tamping the coffee’ on page 14.
The filter is blocked Use the fine pin on the cleaning tool to clear
the holes. Please refer to ‘Cleaning
the filters’ on page 2 6.
Coffee runs out too quickly The coffee grind is too coarse Ensure you use a suitable espresso grind.
Refer to ‘The Grind’ on page 21.
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