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TROUBLE SHOOTING GUIDE
30
TROUBLE SHOOTING GUIDE
PROBLEM POSSIBLE CAUSES WHAT TO DO
No steam is generated Machine is not turned on Ensure the machine is plugged in, switched on
at
the power outlet and the ‘on/off’ button is in
the ‘on’ position.
Water tank is empty Refer to step 1 – Filling the water tank on
page 13.
Selector Control not in ‘Steam’ position Turn the selector control to the ‘Steam’
position. Ensure the steam
button is selected for steam and ‘Hot Water’ button
selected for hot water.
Steam Wand is blocked Use the pin on the cleaning tool to clear the
opening. If the steam wand continues to
be blocked, remove the tip of the steam
wand using the spanner in the middle of the cleaning
tool. Please refer to ‘Care and cleaning’ on
page 25.
PROBLEM POSSIBLE CAUSES WHAT TO DO
Coffee is too cold Machine not preheated Ensure the red ‘Heating’ light cycles off as this
is when the machine has reached
the correct temperature.
Cups not preheated The cup warming plate starts to warm up as
the machine warms up. Please refer
to ‘Pre-warming the cups’ on page 15.
Milk not heated enough When the base of the jug becomes too hot to
(if making a cappuccino or latté) touch this is when the milk is heated at the
correct temperature. Please refer to ‘How to
froth milk for a cappuccino or
latté on page 17.
No crema Coffee is not tamped firmly enough Refer to ‘Tamping the coffee’ on page 14.
Coffee grind is too coarse Ensure you use a suitable espresso grind. Refer
to ‘The Grind’ on page 21.
Ground Coffee is not fresh Pre-ground coffee should not be kept for
longer
than a week. Please refer to ‘The coffee’ on
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