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Please carry out the following checks on your appliance before calling a Service Engineer. It may be that the
problem is a simple one which you can solve yourself without the expense of a service call.
If our Service Engineer finds that the problem is listed below you will be charged for the call whether or not the
appliance is under guarantee.
PROBLEM POSSIBLE SOLUTION
The grill, oven and timer do not work.
Check that the appliance is switched on at the wall.
Check that there has not been a power failure. If the
electricity supply has been interrupted or you have
switched the oven off at the wall, the grill may have cut
out before the cooling fan has cooled the appliance
down. Switch the appliance on at the wall until the
cooling fan has cooled it down.
Check that there is not a problem with your gas supply.
You can do this by making sure that other gas
appliances such as your central heating or gas fire are
working.
The Grill works but the Oven does not
Check that the timer is set for manual operation. See
page 10.
The Grill sparks in use
Ensure that the grill door is open when grilling. If the
grill door is closed whilst the burner is lit it will
automatically re-light when the door is opened.
Always light the burner before placing the grill pan and
food under the grill.
The Grill does not work
Ensure the cooling fan is running when the grill is on. If
the cooling fan fails, the grill will not work.
Contact your nearest local Service Force Centre.
The timer does not work.
Check that the instructions for the operation of the timer
are being closely followed.
The oven or grill burner flame is unstable / noisy
Check that the burner flames stabilise after a few
minutes. The appliance may need to adjust to room
temperature
The oven is not cooking evenly.
Check that the appliance is correctly installed and is
level.
Check that the recommended Gas mark settings and
shelf positions are being used.
SOMETHING NOT WORKING