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Troubleshooting
If there is a problem with your appliance, please check the following points before contacting your
local Fisher & Paykel Appliances Authorized Service Center Dealer or Customer Care Center.
General troubleshooting:
Problem Possible causes What to do
Appliance does
not operate.
No electricity at power outlet. Check that the plug is correctly
connected and power switched on.
Check another appliance at the
same outlet.
Check house fuse.
Light not
working.
Blown light bulb(s). Change light bulb(s) (refer to page 30).
Refrigerator not working. Check refrigerator is turned on at wall.
If problem continues refer to page 45.
Light and display
not working.
Product in Sabbath Mode. Refer to Sabbath Mode page 20
(Ice & Water models) or page 27
(non-Ice & Water models).
Motor operates
for long periods.
Hot weather.
Frequent door openings.
Large amount of food
recently added.
Minimize door openings to allow
temperature to stabilise.
Temperature control set too low. See Temperature control section (page 19
for Ice & Water models or page 26 for
non-Ice & Water models).
Doors not sealing properly. Check that cabinet is level and gasket
seals are clean.
Storage
compartments
too warm.
Temperature setting not correct. See Temperature control section (page 19
for Ice & Water models or page 26 for
non-Ice & Water models).
Frequent door openings.
Large amount of food
recently added.
Minimize door openings to allow
temperature to stabilise.
Food freezing in
the refrigerator.
Temperature setting not correct. See Temperature control section (page 19
for Ice & Water models or page 26 for
non-Ice & Water models).
Food placed directly in front of
air outlets.
Move chill sensitive foods away from
the center outlet duct at the back of the
shelves.