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PROBLEMS - CAUSES - REMEDIES
Problems Causes Remedies
The machine does not turn on The machine is not plugged into
the electrical mains
Plug the machine into the electrical
mains
The service door is open Close the door
The coffee is not hot enough The cups are cold Heat the cups
No hot water or steam flows out The steam tube hole is clogged Use a pin to clean the steam
tube hole
The coffee is not creamy on the
surface
The blend is not suitable or the
coffee is not freshly roasted or is
ground too coarsely
Change the coffee blend or adjust
the grinder as directed in par.5
Increase the dose (Par .6)
The machine takes too long to heat
up, or not enough water flows from
the tube
The machine circuit is clogged
with scale
Descale the machine
The dispensing unit cannot be
taken out
Dispensing unit out of place Turn on the machine. Close the
service door The dispensing unit
will automatically go back into
place
Dregs box still in place Remove the dregs box before
taking out the dispensing unit
No coffee is dispensed There is no water Refill the water container and
reload the circuit (Par.4.3)
Unit is dirty Clean the dispensing unit
(Par.10)
Dose too high Reduce the dose (Par.6)
Circuit not loaded Reload the circuit (Par.4.3)
Coffee drips out slowly Dose too high Reduce the dose (Par.6)
Coffee ground too finely Change the coffee blend or adjust
the grinder as directed in par.5.
Reduce the dose (Par .6)
Circuit not loaded Reload the circuit (Par.4.3)
Dispensing unit dirty Clean the dispensing unit
(Par.10.1)
Coffee leaks outside the dispensing
unit
Dispensing unit not correctly
positioned
Position the dispensing unit cor-
rectly
Dispensing unit clogged Clean the dispensing unit and its
outlets
If you should have a problem that is not dealt with in the above table or is not resolved by any of these
solutions please contact an authorised service centre.