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Our Consumer Servicesare designed with your needs and wants in mind.
1
Warranty Protection
Before your new appliance left the factory, it went
And you have a written warranty to protect you. See the
through rigorous tests to detect manufacturing defects.
warrant y on the back page of this book for details.
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Convenient Service
Whether your appliance is in or out of warranty, you’re
just a phone call away from our nationwide network of
Factory Trained Service professionals.
Simply call our GE service organization. Look in the
White or Yellow Pages of your telephone directory for
GENERAL ELECTRIC COMPANY, GENERAL
ELECTRIC FACTORY SERVICE, GENERAL
ELECTRIC-HOTPOINT FACTORY SERVICE or
GENERAL ELECTRIC CUSTOMER CARE”
SERVICE.
Service can normally be scheduled at your convenience
and the technician drives a fully-stocked parts service
truck so that, in most cases, the repair can be completed
in one visit.
We’re proud of our service and want you to be pleased,
but if for some reason you are not happy with the service
you receive, here are three steps to follow for further help.
FIRST, contact the people who serviced your appliance.
Explain why you are not pleased. In most cases, this will
solve
the problem.
NEXT, if you are still not pleased write all the
details-including your phone number to:
Manager, Consumer Relations
General Electric
Appliance Park
Louisville, Kentucky 40225
FINALLY, if your problem is still not resolved, write:
Major Appiiance Consumer Action Panel
20 North Wacker Drive
Chicago, Illinois 60606
3
●
Service Contracts
For trouble-free service beyond
the written warranty period.
If you prefer to budget your repair expenditures
instead of being surprised by them, GE offers
service contracts for varying lengths of time on
all GE major appliances. With a contract, we’ll
keep your appliance in good operating condition
during the contract period at no additional
charge.
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Service contracts let you pay today’s prices for
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service a month, a year, or several years from
@
now. And, you’ll receive service from GE
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trained service technicians using only genuine
*-irim:.. : .~
GE parts. If you have any questions about
Service Contracts, call TOLL-FREE
800.626.2224. (In Kentucky, call 800.292 .2057.)
The Quick F@ System
A
program for do-it-yourself appliance repair,
You can save money and time
m
the system includes step-by-steprepairmanuals
by doing it yourself.
for refrigerators, most non-microwave electric
{
ranges, dishwashers, and standard and large
For do-it-yourselfers who would prefer to fix .
capacity washers and dryers, plus speciaffy
GE major appliances themselves . . . GE offers
packaged replacement parts, and technical help
an industry f~st, the Quick F~” System.
~ with a tollfree 8(Mnumbec
Help For You By Phone
Should you need help in the selection and
The GE Answer CenterTM consumer
purchase of new appliances, or have questions
information service is open 24 hours a day,
about the operation of the GE appliances you
seven days a week.
now own—or have any other questions about
GE consumer products or services, you are
Our staff of experts stands ready to assist you
only a TOLL FREE call away.
anytime.
—
m
Your Direct Line to General Electric
~- The GE AnswerCenteY800.626.2000
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