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Troubleshooting Guide
Solution . . .
• Make sure the mixer is plugged in.
• Make sure the mixer head is locked in the down position.
• Check for a blown fuse.
• The motor is equipped with a thermal overload protection
circuit. Allow the motor to cool and then try again.
• Make sure bowl is seated properly and lock tabs are engaged.
• Make sure that the attachment is properly seated and locked
in the attachment socket.
• Adjust the shaft length on the attachment. See “Adjusting
Attachments” on page 10.
• Reduce the amount of product in the bowl. Mix thick products,
like bread dough, in smaller batches.
• Make sure ingredients are prepared properly for mixing.
• Attachment not reaching bottom of bowl. Adjust the shaft length
on the attachment. See “Adjusting Attachments” on page 10.
• Reduce the amount of product.
• Process for a longer or shorter period of time.
• Adjust the mixing speed. See the recommended speed charts.
Problem . . .
Planetary mixer will
not turn on
Beater or wire whisk hits
against bottom of bowl
Motor strains or stops
Poor mixing results
(See also Hints and Tips
in “Using the Mixer”)
Replacement Parts
All Models
Plastic Spatula
CPM500
5 quart Stainless Steel Bowl
Beater Attachment for 5 qt. bowl
Dough Hook for 5 qt. bowl
Wire Whisk for 5 qt. bowl
CPM700
7 quart Stainless Steel Bowl
Beater Attachment for 7 qt. bowl
Dough Hook for 7 qt. bowl
Wire Whisk for 7 qt. bowl
Description . . . Part Number . . .
S100
BW500
KB500
DH500
WW500
BW700
KB700
DH700
WW700
Refer to “Requesting Assistance or Service” to order parts below.
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