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Before you call for service…
Problem Possible Causes What To Do
Frequent “buzzing” sound Icemaker power switch is in the on •Set the power switch to the off position. Keeping it in the on position
position, but the water supply to the will damage the water valve.
refrigerator has not been connected.
Ice cubes have odor/taste Ice storage bin needs cleaning. •Empty and wash bin. Discard old cubes.
Food transmitting odor/taste to ice • Wrap foods well.
cubes.
Interior of refrigerator needs cleaning. •See Care and cleaning.
Small or hollow cubes Water filter clogged. •Replace filter cartridge with new cartridge or with plug.
Slow ice cube freezing Door left open. • Check to see if package is holding door open.
Temperature control not set cold •See About the controls.
enough.
Cube dispenser does Icemaker turned off or • Turn on icemaker or water supply.
not work water supply turned off.
Ice cubes are frozen to • Remove cubes.
icemaker feeler arm.
An item is blocking or has fallen • Remove any item that might be blocking, or has fallen into, the chute.
into the ice chute inside the top
door bin of the freezer.
Irregular ice clumps in storage • Break up with fingertip pressure and discard remaining clumps.
container.
•Freezer may be too warm. Adjust the freezer control to a colder
setting, one position at a time, until clumps do not form.
Dispenser is LOCKED. •Press and hold the LOCK CONTROL pad for 3 seconds.
Water has poor taste/odor Water dispenser has not been •Dispense water until all water in system is replenished.
used for a long time.
Water in first glass Normal when refrigerator is first • Wait 24 hours for the refrigerator to completely cool down.
is warm installed.
Water dispenser has not been • Dispense water until all water in system is replenished.
used for a long time.
Water system has been drained. •Allow several hours for replenished supply to chill.
Water dispenser does Water supply line turned • See Installing the water line.
not work off or not connected.
Water filter clogged. • Replace filter cartridge or remove filter and install plug.
Air may be trapped in the water •Press the dispenser arm for at least two minutes.
system.
Dispenser is LOCKED. •Press and hold the LOCK CONTROL pad for 3 seconds.
Water spurting from Newly-installed filter cartridge. •Run water from the dispenser for 3 minutes (about six liters).
dispenser
Water is not dispensed Water in reservoir is frozen. •Call for service.
but icemaker is working
Refrigerator control setting •Set to a warmer setting.
is too cold.
No water or ice cube Supply line or shutoff • Call a plumber.
production valve is clogged.
Water filter clogged. • Replace filter cartridge or remove filter and install plug.
Dispenser is LOCKED. •Press and hold the LOCK CONTROL pad for 3 seconds.