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166240004
12/1/94
Rev 3/4/96
GENERAL
FREIGHT DAMAGE CLAIMS PROCEDURE
The deliverer of your equipment (freight company, distributor or dealer) is responsible for loss or damage of your
shipment. All claims must be filed with the deliverer of your equipment. Please follow the steps below to deter-
mine if your shipment is satisfactory or if a claim must be filed:
1. Check the number of products delivered against the number of products listed on the delivery receipt.
Should the totals not match, have the driver note all errors on both copies and both you and the driver sign
and date said notation.
2. Inspect all cartons for visible damage. Open and inspect as required before the driver leaves and have him
or her note any damage on the receipts. All damaged claims must be inspected within 15 days of delivery.
Notify your carrier immediately if concealed damage is found after delivery.
3. Should concealed damage be found when product is unpacked, retain the packing material and the product
and request an inspection from the deliverer.
4. All claims for loss or damage should be filed at once. Delays in filing will reduce the chance of achieving a
satisfactory resolution to the claim.