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TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■ Has a household fuse blown, or has the circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
■ Is the appliance wired properly?
See Installation Instructions provided with your microwave
oven.
Oven will not operate
■ Is the door completely closed?
Firmly close door.
■ Is a spacer (on some models) attached to the inside of the
door?
Remove spacer, then firmly close door.
■ Is the electronic oven control set correctly?
See “Oven Control” section.
■ Is the Control Lock set?
See “Control Lock” section.
■ Is the Learning Mode activated?
See “Learning Mode” section.
■ Is the magnetron working properly?
Try to heat 1 cup (250 mL) of cold water for 2 minutes at
100% cooking power. If water does not heat, call for service.
See “Assistance or Service” section.
■ Does the display show a message about opening the
door?
The door has been closed for an extended period of time
(about 5 minutes) after placing food and before starting the
oven. Open and close the door, then start the cycle.
Oven door looks wavy
■ This is normal and will not affect performance.
Turntable will not operate
■ Is the turntable properly in place?
Make sure turntable is correct side up and is sitting securely
on the turntable support.
■ Is the turntable support operating properly?
Remove turntable. Remove and clean turntable support and
rollers. Replace turntable support. Replace turntable. Place
1 cup (250 mL) of water on turntable, then restart oven. If it
still is not working, call for service. See “Assistance or
Service” section. Do not operate the oven without turntable
and turntable support working properly.
Turntable alternates rotation directions
■ This is normal and depends on motor rotation at the
beginning of the cycle.
Display shows time countdown, but is not operating
■ Is the Timer in use?
See “Timer” section.
■ Is the Learning Mode in use?
See “Learning Mode” section.
Steam is coming from the vent screen
■ Some steam is normal.
Fan running slower than usual
■ Has the oven been stored in a cold area?
The fan will run slower until the oven warms up to normal
room temperature.
Fan running during cooktop usage
■ This is normal. The oven’s cooling fan, which is separate from
the vent fan, automatically comes on during oven operation
to cool the oven. Both the vent fan and the cooling fan may
also automatically come on and cycle on and off to cool the
oven’s controls while the cooktop below is being used.
Cooking times seem too long
■ Is the cooking power set properly?
See “Microwave Cooking Power” section.
■ Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■ Is the incoming voltage less than specified in “Microwave
Hood Combination Safety?”
Have a qualified electrician check the electrical system in the
home.
Radio, TV or cordless phone interference
■ Is the oven plugged into the same outlet?
Try a different outlet.
■ Is the radio or TV receiver near the oven?
Move the receiver away from the oven, or adjust the radio or
TV antenna.
■ Are the oven door and sealing surfaces clean?
Make sure these areas are clean.
■ Is the cordless phone frequency 2.4 GHz?
Some 2.4 GHz-based cordless phones and home wireless
networks may experience static or noise while the oven is on.
Use a corded phone or a different frequency cordless phone,
or avoid using these items during oven operation.