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APPENDIX
31
APPENDIX
Troubleshooting Guide
Before you call a repair person for your oven,
check this list of possible problems and solutions.
Neither the oven’s display nor the oven operate.
• Properly insert the plug into a grounded outlet.
• If the outlet is controlled by a wall switch, make
sure the wall switch is turned on.
• Remove the plug from the outlet, wait ten
seconds, then plug it in again.
• Reset the circuit breaker or replace any blown
fuse.
• Plug another appliance into the outlet; if the other
appliance doesn’t work, have a qualified
electrician repair the outlet.
• Plug the oven into a different outlet.
The oven’s display works, but the power won’t
come on.
• Make sure the door is closed securely.
• Check to see if packing material or other material
is stuck to the door seal.
• Check for door damage.
• Press Cancel twice and re-enter all cooking
instructions.
The power goes off before the set time has elapsed.
• If there has not been a power outage, remove the
plug from the outlet, wait ten seconds, then plug it
in again. If there was a power outage, the time
indicator will display “SAMSUNG SO SIMPLE”
Reset the clock and any cooking instructions.
• Reset the circuit breaker or replace any blown fuse.
The food is cooking too slowly.
• Make sure the oven is on its own 20 amp circuit
line. Operating another appliance on the same
circuit can cause a voltage drop. If necessary,
move the oven to its own circuit.
You see sparks or arcing.
• Remove any metallic utensils, cookware, or metal
ties. If using foil, use only narrow strips and allow
at least one inch between the foil and interior
oven walls.
The turntable makes noises or sticks.
• Clean the turntable, roller ring and oven floor.
• Make sure the turntable and roller ring are
positioned correctly.
Using your microwave causes TV or radio
interference.
• This is similar to the interference caused by other
small appliances, such as hair dryers. Move your
microwave further away from other appliances,
like your TV or radio.
Care and Cleaning
Follow these instructions to clean and care for your
oven.
• Keep the inside of the oven clean. Food particles
and spilled liquids can stick to the oven walls,
causing the oven to work less efficiently.
• Wipe up spills immediately. Use a damp cloth and
mild soap. Do not use harsh detergents or
abrasives.
• To help loosen baked on food particles or liquids,
heat two cups of water (add the juice of one
lemon if you desire to keep the oven fresh) in a
four-cup measuring glass at High power for five
minutes or until boiling. Let stand in the oven for
one or two minutes.
• Remove the glass tray from the oven when
cleaning the oven or tray. To prevent the tray from
breaking, handle it carefully and do not put it in
water immediately after cooking.
Wash the tray carefully in warm sudsy water or in
the dishwasher.
• Clean the outside surface of the oven with soap
and a damp cloth. Dry with a soft cloth.
To prevent damage to the operating parts of the
oven, don’t let water seep into the openings.
• Wash the door window with very mild soap and
water. Be sure to use a soft cloth to avoid
scratching.
• If steam accumulates inside or outside the oven door,
wipe with a soft cloth. Steam can accumulate when
operating the oven in high humidity and in no way
indicates microwave leakage.
• Never operate the oven without food in it; this can
damage the magnetron tube or glass tray. You may
wish to leave a cup of water in the oven when it is
not in use to prevent damage if the oven is
accidentally turned on.
If you have a problem you cannot solve,
please call our service line:
1-800-SAMSUNG
(1-800-726-7864)
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