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20
TROUBLESHOOTING GUIDE
FREQUENTLY ASKED QUESTIONS
ICE PRODUCTION
I
MPORTANT NOTE:
M
ake sure thatthe power is
on for your ice maker. The indicator willbe
v
isible in theControl Center display panel.
IMPORTANT NOTE:
Dispose ofthe first two
buckets ofice produced by yournew unit to
e
nsure thatpipe residue or other particles asso-
ciated with new water lines are not consumed.
Q:
My ice maker isn’t producing very much ice.
A:
On average, you can expect a cycle of ice
(eight cubes per cycle) every two hours.
Increased ice productioncan be achieved
with the Max Ice feature.
Q:
My ice is freezing together andclumping.
A:
If ice is notused regularly it tends to fuse
together. You may need todiscard theice and
allow ice to be replenished.
NOISE
Q:
Why do I hearmy unit running constantly?
A:
It is normal to hear the operation of fans and
motors. Sounds willbeaccentuatedbased on
the placement of theunit and overall room
design.
TEMPERATURE
I
MPORTANT NOTE:
U
nless the unit is being
serviced, make sure the power for your unit is
o
n. If the unit is not on, OFF will be visible in the
Control Center display panel.
Q
:
H
ow do I adjust the temperatures?
A
:
T
o adjust temperatures,refer to Temperature
Control, page7.
Q:
What are the suggested temperatureset-
tings?
A:
The recommended settings are3˚C for the
refrigerator section and -18˚C for thefreezer
section.
Q:
Condensation is forming on the inside and
outside ofmyunit.
A:
In climates with higher humidity, condensa-
tion will form and is considered normal.
Leaving thedoor open for a long period of
time may alsocontribute tocondensation
forming onthe inside your unit.
Q:
My unit isn’t cooling properly.
A:
Clean the condenser area as outlined on page
13.
DOOR OPERATION
Q:
Why is my door hard toopen?
A:
Your unit was designed foran airtight seal. A
vacuum seal can form after the door is
closed. Wait several seconds for pressure to
equalize before reopening the door.
Q:
The door on my unit is opening too fast and
hitting thewall or surrounding cabinets.
A:
The unit may not be leveled properly or a
door stop may be required. Installthe
optional 90° door stop provided with the unit.
TROUBLESHOOTING
If your Built-In unit is not operating properly, use
t
he following troubleshooting guide before con-
tacting your Sub-Zero dealer. This guide will
save you timeand troubleand may help you
avoid the expense of a service call.
T
he indicator is illuminated or flashing in
the Control Center display panel.
•
The microprocessor has sensed a problem
with the operating system. There may be
instructions in theControl Center display
panel to solve the problem.
• This may also indicate that the condenser
needs cleaning. Follow the Condenser
Cleaning procedure outlined on page 13.
• If this occurs, turn the unit off with the key
pad and then restart by depressing the key
pad again. Ifthe indicator is still present,
contact your Sub-Zero dealer.
The flashing with audible chime and
indicators are both flashing in the Control
Center display panel.
• Check for excess water near the unit. Ifyou
see excesswater, turn offthe water at the
shut-off valve. Also, verify temperatures
inside theunit and manage the contents
accordingly. Once youhave verified there is
an issue, contact yourSub-Zero dealer. The
audible chime can be reset for 24 hours by
holding the key and depressing the
key.
Refrigerator/Freezer is not running.
•
Is there electrical power to the unit?
• Is the home circuitbreaker or fuse off?
• Is the refrigerator/freezercontrol on?
• Is the condenser area clean?
• Has a dooror drawer been left open for an
extended period? Be sure that food is not
obstructing proper door or drawer closing.
• Has one section been manuallydisabled? See
Cleaning Combination Units, page 13.
• If the unitis still not running, it maybein
defrost mode.
• Wait 30 minutes andtry to restart again.
Refrigerator/Freezer is warmer than usual.
• Is the control set properly?
• Is the condenser area clean?
• Has a dooror drawer been left open for an
extended period? Be sure that food is not
obstructing proper door or drawer closing.
• Has a large amount of food been added
recently?