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Trouble shooting guide
PROBLEM POSSIBLE CAUSE WHAT TO DO
Coffee runs down the side of Group handle is not attached correctly, Ensure the handle is firmly positioned
the group handle. or has not been tightened sufficiently. onto the group head. See “Guide to
the perfect espresso” pg 16.
Edge of filter basket is not free Clean around the top edge of the
of coffee grinds. filter and wipe the group head clean
of coffee.
The group head is dirty. Wipe group head with a
damp cloth.
The group head is defective. Contact a Sunbeam Service Centre.
Group head rubber seal is damaged, Contact a Sunbeam Service Centre.
or worn.
No coffee runs through. No water in the water reservoir. Fill reservoir with water.
Water reservoir not correctly Push water reservoir all the way to the
positioned. back of the unit to ensure it is
correctly positioned.
Steam and hot water control dial
Ensure the steam and hot water control
left open. dial is in the off position.
Group filter may be blocked. See “Descaling” pg 24.
The filter is blocked, the coffee Empty out the filter and rinse under
grounds are too fine or tamped water to clean. Wipe the group head
down too hard. with a cloth. Repack the filter and do
not tamp the grounds so firmly.
Coffee pours out in drops. Coffee grind is too fine or Ensure you are using an evenly ground
too compacted. coffee and do not compact the grounds
so firmly.
Machine blocked by scale build up. See “Descaling” pg 24.
Espresso does not have any Coffee is old or dry. Use fresh coffee and once you open the
crema. coffee be sure to store it in an airtight
container.
Coffee not compacted firmly enough. Compact coffee grounds more
firmly.
Coffee too coarse. Grind the coffee to a finer texture or
change brands of espresso coffee to a
finer grind.
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