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Model C302 Troubleshooting Guide
Section 8 Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY PAGE
REF.
1. Product is too stiff. a. Too much water to syrup
ratio. Improper brix
adjustment.
a. Adjust the brix
accordingly.
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b. Consistency control needs
adjustment.
b. Contact a service
technician.
-- -- --
c. Torque coupling bound in
WARM position.
c. Contact a service
technician.
-- -- --
2. Product is too soft. a. Freezer in a defrost cycle. a. Wait for defrost cycle to
end.
-- -- --
b. Consistency control needs
adjustment.
b. Contact a service
technician.
-- -- --
c. Torque coupling bound in
COLD position.
c. Contact a service
technician.
-- -- --
d. Broken springs in torque
coupling.
d. Contact a service
technician.
-- -- --
3. No product is being
dispensed.
a. Product frozen-up in
freezing cylinder.
a. See problem No. 1.
-- -- --
4. Freezer will not operate in
the BEATER or AUTO
mode.
a. Unit is unplugged. a. Check the plug at wall
receptacle.
-- -- --
b. Blown fuse, or the circuit
breaker is off.
b. Replace the fuse or turn
the breaker on.
-- -- --
c. Beater motor is out on
overload. Check fault
description screen.
c. Allow the motor to cool.
Press the AUTO (- ->)
key. Call a service
technician if the beater
motor goes out on
overload again.
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5. No compressor operation
in the AUTO mode.
a. Beater motor is out on
overload. Check the fault
description screen.
a. Allow the motor to cool.
Press the AUTO (- ->)
key. Call a service
technician if the beater
motor goes out on
overload again.
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b. The torque coupling is
bound in the COLD
position.
b. Contact a service
technician.
-- -- --
c. Condenser dirty, A/C. c. Clean condenser monthly.
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d. Water supply off, W/C. d. Turn the water on.
-- -- --