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Model C713Important: Operator Checklist
Section 8 Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY PAGE
REF.
1. No product is being
dispensed.
a. Low on mix. The MIX
OUT light is on.
a. Add mix to the mix
hopper. Return to AUTO
mode.
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b. The power switch is in the
OFF position.
b. Place the power switch to
ON and select AUTO.
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c. Machine not in AUTO
mode.
c. Select AUTO and allow
machine to cycle off
before drawing product.
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d. Beater motor is out on
reset. The BEATER
OVERLOAD message
displayed.
d. Turn the machine off.
Press the reset button.
Restart the machine in
AUTO.
---
e. Freeze-up in mix inlet
hole.
e. Call an authorized service
technician.
---
f. Feed tube is not properly
installed.
f. Make sure feed tube is
properly installed.
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2. The product is too soft. a. Draw rate is set too fast. a. Adjust draw rate of 5 to 7
1/2 oz. (142 g. to 213 g.)
of product by weight in 10
seconds.
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3. The product is too thick. a. Freezing cylinder not
primed correctly.
a. Drain the freezing cylinder
and reprime the machine.
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b. The viscosity control is set
too cold.
b. Call an authorized service
technician.
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c. Freeze-up in mix inlet
hole.
c. Call an authorized service
technician.
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