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English 21
Before Calling For Service
Before calling for service, check the following to avoid
unnecessary service charges.
Be sure to check these items first:
• Is there a power outage in the area?
• Is the household fuse blown or the circuit breaker
tripped?
• Is the rangetop disconnected from the electrical
supply?
If the Burners do not Ignite:
• Are the burner caps properly aligned and seated in the
burner bases?
• Are the burner ports clogged?
• Is a fuse blown or is the circuit breaker tripped?
• Is the manual shut-off valve closed, preventing the flow
of gas?
Data Rating Label
The data rating plate showing the model and serial
numbers of your rangetop is located on the underside of
the rangetop chassis near the front. This information is
required if customer service is requested. Before
installation, the model and serial numbers should be
entered in the appropriate spaces on this page. After
installation, accessing the information is difficult.
Service Information
For handy reference, copy the information below from the
data rating plate. Keep your invoice for Warranty validation.
Model Number __________________________________
Serial Number ___________________________________
Date of Purchase ________________________________
Dealer’s Name __________________________________
Dealer’s Phone Number ___________________________
Service Center's Name ____________________________
Service Center’s Phone Number ____________________
Also, enter this information on the Product Registration
Form included with this product, then mail it to the indicated
address.
Register your BSH product to ensure timely service and
access to your product related information. You may
register your product through one of the following ways:
1. Mail in the completed THERMADOR
®
Product
Registration card.
2. Register your product online at www.thermador.com.
3. Call us at THERMADOR customer service at
1-800-735-4328.
Figure 20: Rating Label Location
Product Rating
Label/Serial Tag