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Reference
Troubleshooting Guidelines
Before calling for service, please consider the following troubleshooting guidelines.
PROBLEM POSSIBLE SOLUTION(S)
Displays and indicator lights are not working. Verify the oven is receiving power.
The Cook Navigator Screen is too dark or light. Adjust the display brightness – see page 23.
Sounds are not working. Verify the sound is turned on – see page 22.
Verify the volume is turned up – see page 20.
Oven sounds are too loud or soft. Adjust the volume – see page 20.
Units and Measurements are displayed in metric Change the Units and Measurements – see page 24.
and I want standard, or vice versa.
I forgot to save my changes to a recently-cooked recipe. See Saving to Favorites – page 15.
The clock is set to the wrong time. Use the Set Clock knob to reset – see page 2.
The oven light bulb is burned out. Call Customer Service at 866.44serve to order a replacement bulb.
Instructions and all necessary components are included with each bulb.
The oven timer does not count down. Make sure the Set Timer knob is pressed back into its original position.
I experience interference with my wireless phone. 900 MHz cordless phones are recommended to limit interference. Also,
try operating your wireless network on channel 1 if possible.
NOTE: In the event that the oven displays an alert message that tells you to contact the
TurboChef Service Department, please call 866.44serve. Before calling, take note of the failure
alert displayed on the screen. This will help the service technician diagnose the potential
problem in an efcient manner.