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If You Need Assistance
Or service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It-could save you the cost of a service call.
PROBLEM
Nothing will
operate
The oven will
not operate
The surface
units will not
operate
Control knob(s)
will not turn
POSSIBLE CAUSE
The unit is not wired into a live
circuit with proper voltage.
A household fuse has blown or a
circuit breaker has tripped.
You have not turned the Oven
Selector to BAKE or BROIL.
You have set a delayed start
time.
You have not turned the Oven
Temperature Control Knob to a
temperature setting.
You have not set the automatic
MEALTIMERTM clock correctly.
You have not set the automatic
MEALTIMER clock’s Stop or
Start Time Knobs at the correct
time of day.
A household fuse has blown or a
circuit breaker has tripped.
You have not plugged in surface
units all the way.
You are not setting the control
knobs correctly.
You are not pushing in before
turning.
SOLUTION
Plug the unit into a live circuit with
proper voltage. (See Installation
Instructions.)
Replace household fuse or reset circuit
breaker.
Turn the Oven Selector to the desired
setting.
Wait for the start time to be reached.
Turn the Oven Temperature Control to
the desired setting.
Set the MEALTIMER clock correctly.
(See “Using the automatic
MEALTIMER” clock” on page 15.)
If a delay start or stop is not desired, the
Stop and Start Time Knobs must be
turned to the correct time of day. Turn
knobs till they pop out.
Replace household fuse or reset circuit
breaker.
Plug surface units in all the way.
(See “Replacing” on page 19.)
Push control knobs in before turning to a
setting.
Push control knob(s) in before turning to
a setting.
continued on next page
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