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TROUBLE SHOOTING
BEFORE CALLING FOR SERVICE
Check the following list to be sure a service call is really necessary. A quick reference of this manual as well as
reviewing additional information on items to check may prevent an unneeded service call.
Problem Possible Causes
If nothing on the oven operates: • check for a blown circuit fuse or a tripped main circuit breaker.
• check if oven is properly connected to electric circuit in house.
• check that controls are set properly.
If the oven interior light does not work: • the light bulb is loose or defective.
If oven will not cook: • check that control panel was programmed correctly.
• check that door is firmly closed.
• check that Start Pad was touched.
• check that timer wasn't started instead of a cook function.
If oven takes longer than normal to • be sure the Power Level is programmed properly.
cook or cooks too rapidly:
If the time of day clock does not • check that the power cord is fully inserted into the outlet
always keep correct time: receptacle.
• be sure the oven is the only appliance on the electrical circuit.
If food cooks unevenly: • be sure food is evenly shaped.
• be sure food is completely defrosted before cooking.
• check placement of aluminum foil strips used to prevent
overcooking.
If food is undercooked: • check recipe to be sure all directions (amount, time, & power
levels) were correctly followed.
• be sure microwave oven is on a separate circuit.
• be sure food is completely defrosted before cooking.
If food is overcooked: • check recipe to be sure all directions (amount, power level, time,
size of dish) were followed.
If arcing (sparks) occur: • be sure microwavable dishes were used.
• be sure wire twist ties weren't used.
• be sure oven wasn't operated when empty.
• make sure metal rack (if used) is properly installed on 4 supports.
If the Display shows a time counting • check that door is firmly closed.
down but the oven is not cooking: • check that timer wasn't started instead of a cooking function.
Vent fan starts automatically. If the temperature gets too hot around the microwave oven, the fan
in the vent hood will automatically turn on at the LOW setting to cool
the oven. It may stay on up to an hour to cool the oven.
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