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Service
Before Calling Service Before calling for service, check these suggestions to avoid unnecessary service
charges.
Data Plate For handy reference, the serial tag information has been affixed to the back cover.
How to Obtain Service For authorized service or parts information, call the number or write to the address
listed inside the back cover.
We want you to remain a satisfied customer. If a problem comes up that cannot
be resolved to your satisfaction please let us know. Whether you write or call,
please provide us with the Model Number, Serial Number and Date of Original
Purchase or Installation.
Warranty The warranties provided by BSH Home Appliances Corp. in this Statement of Lim-
ited Warranty apply only to the BSH Electric Cooktops ("Cooktop") sold to you, the
first using purchaser, provided that the Cooktop was purchased (1) for your use
and not for resale and (2) in the United States or Canada and is located in the
country of purchase. As used in this Statement of Limited Warranty, the term
"Date of Installation" shall refer to the earlier of the date the Cooktop is installed or
ten (10) business days after the date the Cooktop is sold to the first using pur-
chaser, the warranties stated herein apply only to the first using purchaser and
are not transferable.
Table 4: Troubleshooting Chart
Question Suggested Solution
Element cycles on the highest setting This is normal. The temperature limiter operates automatically to
protect the glass ceramic surface from extreme high temperature
damage.
Element cycles more than usual • Pan base is warped and not making full contact with the heat-
ing surface.
• Base diameter of pan is too small for the size of the element.
• Pan ingredients have boiled dry.
• Material of pan is a poor heat conductor; heat transfers too
slowly
A slight odor is noticeable when an element is
turned on
• This is normal with new cooktops and will disappear after sev-
eral uses
Cooktop controls will not turn on • Check the power source to see if a fuse has blown or if the cir-
cuit breaker tripped.
• Check power supply.
Replacement razor blades for the scraper • The scraper is packaged with single-edge, stainless steel
blades. Use a standard single-edge blade for replacement.
Cooking results are not what was expected • The cooktop is not level.
• Cooking pan does not fit the surface being used.
• Cookware is not the type or size recommended.
Green tint on white glass • This is normal and will disappear as the surface cools down.