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Before Calling Service
Troubleshooting Chart
Oven Problem Possible Causes and Suggested Solutions
Oven door is locked and will not open,
even after cooling.
Turn the oven off at the circuit breaker and wait five minutes. Turn breaker
back on. The oven should reset itself and will be operable.
Oven is not heating. Check circuit breaker or fuse box to your house. Make sure there is proper
electrical power to the oven. Be sure oven temperature has been selected.
Baking results are not as expected. Many factors affect baking results. Make sure the proper oven rack position
is used. Center food in the oven and space pans to allow air to circulate.
Allow the oven to preheat to the set temperature before placing food in the
oven. Try adjusting the recipe's recommended temperature or baking time.
If you feel the oven is too hot or cool, see “Adjusting Oven Temperature” in
this Use & Care Guide.
Appliance is not level. Be sure floor is level, strong & stable enough to adequately support range.
If floor is sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place oven rack in center of oven. Place a level on the
oven rack. Adjust leveling legs at base of appliance until the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure
cabinets are square & have sufficient room for appliance clearance.
Cannot move appliance easily. Appliance
must be accessible for service.
Cabinets not square or are built in too tightly. Contact builder or installer to
make appliance accessible.
Carpet interferes with appliance. Provide sufficient space so appliance can
be lifted over carpet.
Surface element too hot or not hot
enough.
Incorrect control setting. Be sure the correct control is ON for the element
that you are attempting to use.
Surface element does not heat. Lightweight or warped pans used. Use only flat, evenly balanced, medium
or heavyweight cookware. Flat pans heat better than warped pans.
Cookware materials and weight of the material affect heating. Heavy &
medium-weight pans heat evenly. Because lightweight pans heat unevenly,
foods may burn easily.
Oven light is not working properly. Replace or reinsert the light bulb if loose or defective. Touching the bulb
with fingers may cause the bulb to burn out.
Oven light does not turn off. Check for obstruction in oven door. Check to see if hinge is bent.