Filter
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30
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Coffee runs out
around the edge of
the filter holder
• Filter holder is not
inserted in the brew
head properly
Refer to ‘Inserting the filter holder’
on page 17.
• There are coffee grounds
around the filter rim.
Clean any excess coffee from the
rim of the filter holder to ensure a
proper fit into the brew head.
• Too much coffee in the
filter
Refer to ‘Preparing the coffee’ on
page 15.
• Coffee has been tamped
too firmly
Refer to ‘Tamping the coffee’ on
page 16.
• Incorrect filter for
amount of coffee used
Ensure you use the small filter for
1 cup of coffee and the large filter
for 2 cups of coffee.
Machine is too
loud
• Water tank is empty Refer to step 1 – Filling the water
tank on page 15.
• Water tank is not
securely in place
Refer to step 1 – Filling the water
tank on page 15.
Coffee is too weak
or watery
• Coffee grind is not fine
enough (use coffee grind
suitable for espresso
machines)
Ensure you use a suitable
espresso grind. Use a dark roast
coffee generally labelled ‘Espresso
Blend’. Refer to ‘The Grind’ on
page 22
Coffee is too cold
• Machine not preheated • Ensure the red ‘Heating’ light
cycles off as this is when the
machine has reached the
correct temperature.
• Cups not preheated • The cup warming plate starts
to warm up as the machine
warms up. Please refer to ‘Pre-
warming the cups’ on page 16.
• Milk not heated enough
(if making a cappuccino
or latté)
• When the base of the jug
becomes too hot to touch this
is when the milk is heated at
the correct temperature. Please
refer to ‘How to froth milk for a
cappuccino or latté on page 18.