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31
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
No crema
• Coffee is not tamped
firmly enough
• Refer to ‘Tamping the coffee’
on page 16.
• Coffee grind is too
coarse
• Ensure you use a suitable
espresso grind. Refer to
‘The Grind’ on page 23.
• Ground Coffee is not
fresh
• Pre-ground coffee should not
be kept for longer than a week.
Please refer to ‘The coffee’ on
page 23.
• Filter holes are blocked • Use the fine pin on the
cleaning tool to clear the holes.
Please refer to ‘Cleaning the
filters’ on page 26.
No steam is
generated
• Machine is not turned on Ensure the machine is plugged
in and the ‘on/off’ button is in the
‘on’ position.
• Water tank is empty Refer to step 1 – Filling the water
tank on page 15.
• Selector Control not in
‘Steam’ position
Turn the selector control to the
‘Steam’ position. Ensure the steam
button is selected for steam and ‘Hot
Water’ button selected for hot water.
• Steam Wand is blocked Use the pin on the cleaning tool
to clear the opening. If the steam
wand continues to be blocked,
remove the tip of the steam wand
using the spanner in the middle of
the cleaning tool. Please refer to
‘Care and cleaning’ on page 25.
Milk is not foamy
after frothing
• Not enough steam Steam wand may be blocked.
Please refer to ‘Care and cleaning’
on page 25.
• Milk is not fresh and cold
Milk must be cold and fresh. Please
refer to ‘How to froth milk for a
cappuccino or latté’ on page 19.