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A-1 l Appendix
We’re Here to Help
Conair has made the largest investment in customer support in the plastics indus-
try. Our service experts are available to help with any problem you might have
installing and operating your equipment. Your Conair sales representative also
can help analyze the nature of your problem, assuring that it did not result from
misapplication or improper use.
How to Contact Customer Service
To contact Customer Service personnel, call:
You can commission Conair service personnel to provide on-site service by
contacting the Customer Service Department.
Before You Call...
If you do have a problem, please complete the following checklist before
calling Conair:
❒
Make sure you have all model, control type and serial numbers from the serial
tag, and parts list numbers for your particular equipment. Service personnel will
need this information to assist you..
❒
Make sure power is supplied to the equipment.
❒
Make sure that all connectors and wires within and between control systems
and related components have been installed correctly.
❒
Check the troubleshooting guide of this manual for a solution.
❒
Thoroughly examine the instruction manual(s) for associated equipment, especial-
ly controls. Each manual may have its own troubleshooting guide to help you.
❒
Check that the equipment has been operated as described in this manual.
❒
Check accompanying schematic drawings for information on special considerations.
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Additional manuals and prints for
your Conair equipment may be
ordered through the Customer
Service or Parts Department for a
nominal fee. Most manuals can
be downloaded free of charge
from the product section of the
Conair website.
www.conairgroup.com
NOTE: Normal operating hours are 8:00 am - 5:00 pm (EST). After hours emergency
service is available at the same phone number.
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