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15
TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
Liquid boiled
over
Liquid/Rice amounts were
incorrect
Refer to page 11
Rice was not washed thoroughly
Certain rices need to be washed thoroughly prior to cooking.
Refer to page 9 for more information
Steam release was not inserted Be sure that the steam release is in place before cooking
Rice’s starch content is too high
You can add a pinch of salt or a drop of oil to your recipe to
counteract the high starch content of your rice
Rice is
undercooked
or too hard/
soft
Water/Rice amounts were
incorrect
Refer to page 11
Wrong program selected
Refer to pages 6 and 11 for information and a chart of which
program should be selected for different types of grains
Rice is
scorched/
burned
Rice was not washed thoroughly
Certain rices need to be washed thoroughly prior to cooking.
Refer to page 9 for more information
Pan was not washed thoroughly
after last use
Be sure to clean your cooking pot thoroughly after each use.
Refer to page 9 for cleaning and care instructions
Rice is dry
Steam release was not inserted Be sure that the steam release is in place before cooking
Rice was kept on Keep Warm for
over 12 hours
We do not suggest leaving rice in the cooker on Keep Warm for
more than 12 hours. Note: For brown rice we do not suggest
leaving on Keep Warm for more than 2 hours
Rice was reheated
If your rice comes out too dry when reheated, add additional
liquid to your cooking pot when reheating in the future
Lid was not closed completely Be sure the lid is closed completely during rice cooking
Finish Time
did not
function as
expected
The Current Time was not set
correctly
Refer to page 6 for instructions on how to set the clock
The Finish Time was not set
correctly
Refer to page 7 for instructions on how to set your Finish Time
A program that does not allow
Finish Time was selected
Finish Time cannot be used with Steaming, Risotto, Soup or
Slow Cook
The cooker
will not turn
on
The unit is not plugged in Be sure that unit is plugged in
The unit has malfunctioned and
needs repair
Contact customer service at 1800 808 971 (AUST)
0800 435 000 (NZ)
The cooker
turned itself
off
There has been a power failure Wait for your power to resume and try again
The power cord was not inserted
correctly/has fallen out
Be sure that the unit is plugged in. Since the cord is removable,
it is important to be sure the plug is fully inserted at both ends
The unit has overheated
Be sure that your ingredients have been added to the cooking
pot and that the cooking pot is in place. Wait a few minutes for
the unit to cool down and try again.
The unit has finished cooking/
Keep Warm
For most functions, the unit will automatically turn off after the
programmed Keep Warm time has elapsed. For functions that
do not have Keep Warm, the unit will automatically turn off
after the cooking time has elapsed. This is normal