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Guarantee/Customer Service
GREAT BRITAIN & IRELAND
Standard guarantee conditions
We, Electrolux, undertake that if within 12
months of the date of the purchase this Elec-
trolux appliance or any part thereof is proved
to be defective by reason only of faulty work-
manship or materials, we will, at our option
repair or replace the same FREE OF
CHARGE for labour, materials or carriage on
condition that:
• The appliance has been correctly installed
and used only on the electricity supply sta-
ted on the rating plate.
• The appliance has been used for normal
domestic purposes only, and in accord-
ance with the manufacturer's instructions.
• The appliance has not been serviced,
maintained, repaired, taken apart or tam-
pered with by any person not authorised
by us.
• Electrolux Service Force Centre must un-
dertake all service work under this guar-
antee
• Any appliance or defective part replaced
shall become the Company's property.
• This guarantee is in addition to your stat-
utory and other legal rights.
Exclusions
• Damage or calls resulting from transpor-
tation, improper use or neglect, the re-
placement of any light bulbs or removable
parts of glass or plastic.
• Costs incurred for calls to put right an ap-
pliance which is improperly installed or
calls to appliances outside the United
Kingdom.
• Appliances found to be in use within a
commercial environment, plus those
which are subject to rental agreements.
• Products of Electrolux manufacturer that
are not marketed by Electrolux
Service and Spare Parts
In the event of your appliance requiring serv-
ice, or if you wish to purchase spare parts,
please contact your local Service Force Cen-
tre by telephoning
0870 5 929 929
Your telephone call will be automatically rout-
ed to the Service Force Centre covering your
postcode area.
For the address of your local Service Force
Centre and further information about Service
Force, please visit the website at
www.serviceforce.co.uk
Before calling out an engineer, please ensure
you have read the details under the heading
"What to do if..."
When you contact the Service Force Centre
you will need to give the following details:
1. Your name, address and postcode.
2. Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the ap-
pliance (found on the rating plate).
5. The purchase date.
Please note a valid purchase receipt or guar-
antee documentation is required for in guar-
antee service calls.
Customer Care
For general enquiries concerning your Elec-
trolux appliance, or for further information on
Electrolux products please contact our Cus-
tomer Care Department by letter or tele-
phone at the address below or visit our web-
site at www.electrolux.co.uk
Customer Care Department
Electrolux Major Appliances
Addington Way
Luton
Bedfordshire, LU4 9QQ
Tel:
Electrolux
08705 950 950
1)
AEG-
Electrolux
08705 350 350
1)
Zanussi-
Electrolux
08705 727 727
1)
1) Calls may be recorded for training purposes
For Customer Service in The Republic of
Ireland please contact us at the address
below:
Electrolux Group (Irl) Ltd
Long Mile Road, Dublin 12, Republic of Ire-
land
26 electrolux