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Requesting Assistance or
Service
Before calling for assistance or service, please check “Troubleshooting” on page
27. If may
save you the cost of a service call. If you still need help, follow the instructions below.
For assistance or service in the USA.:
1. If you need assistance* . . .
Call Whirlpool Consumer As-
sistance Center telephone
number. Dial toll-free from any-
L!a
w
where in the U.S.A.:
l-50&2581301
and talk with one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your appli-
ance or, if service is necessary, recommend a
qualified service company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000
North M-66
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service* . . .
Whirlpool has
a
nationwide net- 1-1
work. of authorized Whirlpool
service companies. Whirlpool sERm
service technicians are trained
tofulfillthe product warranty and
I!3
provide after-warranty service, anywhere in
the United States. To locate the authorized
Whirlpool service company in your area, call
our Consumer Assistance Center telephone
number (see Step 1) or took in your telephone
directory Yellow Pages under:
l
APPiJANCGHOUSEHOLB
. REFRIQERATORS L FMEZEW,
MAJOR, SERVICE L REPUR SERVICE L REPAIR
-s8aWHdpdApQEwwosa
-SHWlMpDdAp+llMM~
Aulldmd WhIrlpod Smvka
AIUlorlZd whkpool swvkl
(Gmpb~mswvklco.) (-xX! suvka co.)
3. If you need FSP replace-
ment parts . . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need
a
replacement part for your Whirlpool@ appli-
ance. FSP replacement parts will fii right
and work right, because they are made to
the same exacting specifiitions used to
build every new Whirlpool appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call the Whirlpool
Consumer Assistance Center number in
Step 1.
4. If you are not satisfied with
how the problem was
solved . . .
l
Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
l
Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer
Action Program
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your
action.
*When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model and
serial numbers, and the purchase date. (See page 2.) This inforrr&ion will help us respond
property to your request.
28
1,711 ~UESTIOYS OR COYYENTS