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9.1 Error Messages (Cont’d)
9.2 Simple Problem Solving
In the unlikely event of the machine developing a problem, details are given in the table
below on how to deal with common faults that can be easily remedied by the operator.
Safety First! Should the remedy given below not cure the problem, or the
fault is not listed, DO NOT ATTEMPT TO CURE THE FAULT YOURSELF.
Contact your machine supplier for assistance.
Operators Manual
70
Error Message Cause Solution
Sorry Out Of Service The waste bucket is full Empty, clean and refit
Waste Bucket Full the waste bucket
Sorry Out of Service Operator/engineer running Wait until machine completes
Rinsing the rinse program rinse cycle and returns
to standby mode
Sorry Out of Service Fresh beans container and/or Refill bean container with
Out of Coffee freshbrew canister empty fresh beans and/or coffee
(Espresso machines) canister with freshbrew coffee
Bean hopper shut-off closed Fully open bean hopper
shut-off (see page 23)
Fault Possible Cause Remedy
Waste bucket overflowing Level sensor incorrectly Ensure sensor is positioned
located in the bucket correctly
Incorrect drinks dispensed Ingredient canisters Refit canisters into their
located incorrectly correct positions
Leaking from dispense area Mixing system ‘O’ ring Refit correctly and ensure
fitted incorrectly that all mixing stations are
water tight
Blank LCD display Electricity supply Ensure electricity supply is
turned off turned on at the mains
Cups jamming Incorrect cup size Remove cups from cup
stack and replace with
correct size cups
No change given from (i) Coin tubes jamming Clear coin tubes and
change giver (where fitted) check for blockage
(ii) Coin tubes empty or Check and refill coin
below pre-set level tubes where necessary
Low water indicated on Water supply turned off Ensure water supply is
LCD display turned on at stop tap
Carbonated drinks CO2 gas bottle empty Check and if necessary
not “fizzy” replace. See page 31