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March 2004 Manual 599082
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7.3 Poor Dry Performance
Poor Dry Performance
Question Yes No
1 Is the customer complaining of
plastic items not drying?
Advise customer that due to plastics
having a low thermal mass these
items give inherently bad drying
performance
Go to Question 2
2 Is the customer using rinse
aid?
Go to Question 3 Advise customer that the use of
rinse aid will improve dry
performance
3 Is the customer using Fast or
Eco cycles
Advise customer that due to lower
final rinse temperatures dry
performance is comprised when
using Fast and Eco cycles (there is
less residual heat for drying at the
end of cycle)
Go to Question 4
4 Is the rinse aid setting high
enough for the water hardness
in the area?
Go to Question 5 Turn the rinse aid up to a higher
setting
5 Using diagnostics test the
dispenser. Is it dispensing the
correct amount of rinse aid?
Go to Question 1 Replace dispenser
7.4 Poor Wash Performance
Customers Complaint Food Particles left on Dishes
Cause of problem (1)
Spray arm has stopped rotating.
How to resolve the
problem
a) One of the dishes / cutlery / utensils has fallen through the basket and jammed
the spray arm, remove the obstruction.
b) Filter plate, drain filter, or drain filter access panel is not installed correctly and is
causing the spray arm to jam.
Cause of problem (2)
The product is being over loaded or incorrectly loaded with dishes.
How to resolve the
problem
Advise customer of correct loading.
Cause of problem
(3)
Customer is selecting the wrong wash cycle for the soil level on the dishes.
How to resolve the
problem
Advise customer about reduced water temperatures (up to 20ºC / 70°F lower) and
wash times when using Fast and Eco cycles.