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March 2004 Manual 599082
- 33 -
Customers Complaint Coffee/Tea Stains left in Cups
Cause of problem
(1)
Not enough detergent being used. To remove these stains requires a stronger
concentration of detergent in the water.
More detergent is also required in hard water areas as minerals in the hard water
reduce the effectiveness of the detergent.
How to resolve the
problem
Fill the main-wash detergent cup to the top & for best results also fill the pre-wash
detergent cup. Run on normal or heavy cycles not Eco.
Cause of problem (2)
The product is being over loaded which is preventing water reaching the cups on the
upper cup racks.
How to resolve the
problem
Advise customer of correct loading.
Customers Complaint Dishes have blotchy marks on them that look like water stain
marks not food
Cause of problem
Not enough rinse aid being used. The water is not soft enough during the final rinse
and therefore hard water droplets containing impurities are drying on the dishes
instead of running off during the dry cycle.
How to resolve the
problem
Confirm that the customer is using rinse aid.
The rinse aid may need to be turned up to a higher setting (4 or 5 lights) and for
optimum dry performance run the DishDrawer on normal or heavy cycles not Eco.
Check that the rinse aid dispenser is dispensing correctly in diagnostics.
Customers Complaint Glasses & Cutlery have a Cloudy White film on them and/or Plates
have a White Chalky film on them
Cause of problem
Hard water & not enough detergent being used. Minerals from the water are building
up on the dishes or the Water Softener is not set to the correct Water Hardness
Level or is faulty.
How to resolve the
problem
Once this film forms on the dishes it cannot be removed by normal running in the
dishwasher. The dishes will need to be cleaned by soaking them in an acidic
solution such as white vinegar and water.
Where a Water Softener is not fitted;
To prevent the build up re-occurring the customer will need to fill both the main-wash
& pre-wash detergent cups to the top with a power detergent and we would
recommend running on normal cycles.
In problem areas with very hard water the customer may need to use a detergent
additive designed for use in hard water areas or fit a water softener to the incoming
water supply.
Where a Water Softener is fitted;
Set the Water Softener for the correct local Water Supply hardness. Check that the
Water Softener is functioning correctly in Diagnostics;
C1 Water Softener Diverter Valve