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Troubleshooting (all models)
If there is a problem with your appliance, please check the following points before contacting
your local Fisher & Paykel Appliances Authorised Service Centre Dealer or Customer Care Centre.
Problem Possible causes What to do
Appliance does
not operate.
No electricity at power outlet. Check that the plug is correctly
connected and power switched on.
Check another appliance at the
same outlet.
Check house fuse.
Light not working. Blown light bulb(s). Change light bulb(s) (refer to page 27).
Refrigerator not working. Check refrigerator is turned on at wall.
If problem continues refer to page 42.
Light and display
not working.
Product in Sabbath mode. Refer to Sabbath mode page 14 Non Ice
& Water models and page 19 for Ice &
Water models.
Motor operates
for long periods.
Hot weather.
Frequent door openings.
Large amount of food
recently added.
Minimise door openings to allow
temperature to stabilise.
Temperature control set too low. See Temperature control section (page 13
for Non Ice & Water models and page 18
for Ice & Water models).
Doors not sealing properly. Check that cabinet is level and gasket
seals are clean.
Storage
compartments
too warm.
Temperature setting not correct. See Temperature control section (page 13
for Non Ice & Water models and page 18
for Ice & Water models).
Frequent door openings.
Large amount of food
recently added.
Minimise door openings to allow
temperature to stabilise.
Food freezing in
the refrigerator.
Temperature setting not correct. See Temperature control section (page 13
for Non Ice & Water models and page 18
for Ice & Water models).
Food placed directly in front of
air outlets.
Move chill sensitive foods away from the
centre back of the shelves.
Unfamiliar noises. Cabinet not stable or level.
Freezer is defrosting.
See Installation section (pages 9 – 10) or
refer to Sounds (page 32).