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Troubleshooting (all models)
Problem Possible causes What to do
Water in the
vegetable bins.
Condensation is formed by the
water produced by fruit and
vegetables.
A small amount of condensation is
beneficial for fruit and vegetable storage.
If there is too much water, store fruit and
vegetables loosely in plastic bags.
Wipe out water with a cloth.
Set humidity slide to
low humidity setting.
Condensation
on outside of
refrigerator/
freezer.
Not unusual during periods of
high humidity.
Wipe dry.
Condensation
inside fresh food
compartment.
Frequent or long door openings. Minimise door openings.
Door gasket leaking. Check that gasket is sitting flat and
sealing tightly.
Not unusual during periods of
high humidity.
Wipe dry.
Ice build up
inside freezer
compartment.
Freezer door not closing tightly. Move items in freezer so door can
close tightly.
Check and clean door gasket seal.
Door handles out
of alignment.
With time and usage, movement
may occur.
See Installation instructions – Stability
instructions (pages 9 – 10).
Tray/bin does not
slide in and out
evenly.
Packaging trapped. Check to ensure no food or packaging is
trapped behind the tray/bin.
Runners not extending fully. Holding onto sides of tray/bin, extend the
runners fully by using a firm pull – this
will reset the runner.