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Troubleshooting (Ice & Water models only)
Problem Possible causes What to do
Wet ice/
ice clumping.
Low water pressure. Check water pressure.
Long freezer door openings.
High ambient temperature.
Ice bin left out of freezer
compartment for a long length
of time.
Ice will stick together over time.
Gently tap ice with scoop to unstick or,
if large clumps occur, empty ice bin and
make new ice.
Filter (if fitted) blocked. Replace filter (contact authorised
plumber).
Water has poor
taste/odour.
Refrigerator not used for an
extended period.
Dispense 10 L water so fresh water
supply is replenished.
Water dispenser
does not work.
Water supply turned off or not
connected.
Turn water on.
Press dispenser for 1 minute to remove
trapped air from water line and to fill
the water system.
Supply line may be blocked.
On first installation there may be
air in water system.
Check supply for kinks or leaks.
To remove air, run a litre or a quart of
water through the dispenser.
Water frozen in tank. Increase temperature to a warmer
setting in fresh food compartment
and freezer.
Dispenser lock activated.
Hold down the
button for 2 seconds.
Filter (if fitted) may be blocked
and need replacing.
Replace filter (contact authorised
plumber).
Water in first glass
is warm.
Water dispenser not used for
extended period.
Discard first glass of water dispensed.
Tank capacity used recently. Allow water time to cool.
Filter warning light
is flashing.
Filter (if fitted) needs replacing. Replace filter as soon as possible
(contact authorised plumber).
Filter indicator has not been
disabled.
Disable filter indicator (refer to page 22)
if filter not fitted.
Drips overflow
drip-shelf.
Air trapped in tank. Flush 3 L water through dispenser,
stopping intermittently.
New filter installed. Flush 3 L water through filter and then
3 L through dispenser.
Water flow rate has
slowed down.
Water line or filter (if fitted)
is restricted.
Contact authorised plumber to
check water system and/or replace
water filter.