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Troubleshooting
Problem Possible solutions
A burner does not light. Check the cooker is switched on at the wall.
Check the gas supply valve is turned on and the
supply to the house is working. You should hear the
gas when you turn a burner on.
Check the gas bottle is not empty.
The ignitors may be dirty. Clean them with a
toothbrush and methylated spirits.
The burner parts may not be located properly. Check
the assembly and make sure the burner cap is sitting
flat.
My burner flames are yellow or
hard to start.
The burner parts may not be located properly. Check
the assembly and make sure the burner cap is sitting
flat.
If you use bottled gas, this may indicate you are
getting near the end of the bottle.
Check the burner parts are clean and dry.
The gas pressure may not be at the correct level.
Check with your service person or installer.
Your cooker may not be set up for the gas you are
using. Check this with your service person or installer.
One of my burners has an uneven
flame.
Check the burner parts are clean and dry. Check the
assembly and make sure the burner cap is sitting flat.
The flame goes out at low
settings.
The gas supply pressure may be low. Check this with
your service person or installer.
The low setting may have been adjusted incorrectly.
Check this with your service person or installer.
If you use bottled gas, this may indicate you are
getting near the end of the bottle.
My burners do not turn down
much (when running on bottled
gas or LPG).
Your cooktop may not have been adjusted correctly.
Check this with your service person or installer.
The flame tips are very yellow. Call your service person to service the cooker.
There are objectionable odours. Call your service person to service the cooker.
The flame appears to lift off the
burner.
Call your service person to service the cooker.
There is an electricity failure. If there is an electricity failure, you can still use your
cooktop. Light the burners by holding a match close
to the side of the burner and turning the control dial
to the High position. Wait until the flame is burning
evenly before adjusting.