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PROBLEM POSSIBLE CAUSE
Glass Cooktop Models
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FOODS COOK SLOWLY • Improper cookware being used. Pan bottoms should be flat, fairly heavy weight
and the same diameter as the surface unit selected.
TINY SCRATCHES • Incorrect cleaning methods have been used, cookware with rough bottoms
(may appear as cracks) OR has been used, or coarse particles (salt or sand) were between the cookware
ABRASIONS ON GLASS and the surface of the cooktop. Use recommended cleaning procedures, be sure
COOKTOP SURFACE cookware bottoms and cookware are clean before use, and use cookware with
smooth bottoms. Tiny scratches are not removable but will become less visible
in time as a result of cleaning.
METAL MARKINGS • Do not slide aluminum cookware across the surface. Use the recommended
(may appear as scratches) cleaning procedure to remove marks.
• Incorrect cleaning materials have been used or encrusted boilovers or grease
spatters remain on the surface. Use a razor scraper and the recommended
cleaning procedure.
DARK STREAKS • Use a razor scraper and recommended cleaning procedure.
OR SPECKS
AREAS OF • Marks from aluminum and copper pans as well as mineral deposits from
DISCOLORATION water or food can be removed with the cleaning cream.
ON COOKTOP
HOT SUGAR MIXTURES/ • See the Glass Ceramic Cooktop Cleaning section.
PLASTIC MELTED TO
THE SURFACE
FREQUENT CYCLING • Incorrect cookware used. Use only flat cookware to minimize cycling.
OFF AND ON OF
SURFACE UNITS
If you need more help
…
call, toll free:
GE Answer Center
®
800.626.2000
consumer information service
THE PROBLEM SOLVER
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