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Before Calling Service
OPERATION
TOPIC POSSIBLE CAUSE SOLUTION
Refrigerator is not level. See Installation Instructions for details
on how to level your unit.
Check gaskets for proper seal. Clean, if necessary, according to
cleaning instructions in Owner’s Manual.
Door is not closing properly.
Check for internal obstructions that are keeping door from
closing properly (i.e. improperly closed drawers, ice buckets,
oversized or improperly stored containers or foodstuffs, etc.).
Controls need to be adjusted.
See the controls section in your Owner’s Manual for assistance
in how to adjust your controls.
Condenser coils are dirty.
Clean according to cleaning instructions in your
Owner’s Manual.
Rear air grille is blocked on models
over 60 cm deep.
Check the positioning of food items in refrigerator to make
sure grille is not blocked. Rear air grille is located behind
crisper drawers.
Reduce time door is open. Organize food items efficiently to
assure door is open for as short a time as possible.
Door has been opened frequently,
or has been opened for long periods
of time.
Allow interior environment to adjust for period the door has
been open.
Food temperature
appears too warm
Food has recently been added.
Allow time for recently-added food to reach refrigerator or
freezer temperature.
Compartment is dirty or has odor-
causing food.
Refer to odor removal instructions in Owner’s Manual.
Refrigerator has an odor
Air filter (some models) needs to
be changed.
Change air filter.
Check gaskets for proper seal.
Clean, if necessary, according to cleaning instructions in
Owner’s Manual.
Humidity levels are high. Normal during times of high humidity.
Water droplets form on
outside of refrigerator
Controls require adjustment
See the controls section in your Owner’s Manual for assistance
in how to adjust your controls.
Humidity levels are high or door has
been opened frequently.
See the controls section in your Owner’s Manual for assistance
in how to adjust your controls.
Reduce time door is open. Organize food items efficiently to
assure door is open for as short a time as possible.
Water droplets form on
inside of refrigerator
Check gaskets for proper seal.
Clean, if necessary, according to cleaning instructions in
Owner’s Manual.
Refrigerator or ice maker
make unfamiliar sounds
or seems too loud
Normal operation
Refer to “Noise” section of Before Calling Service in your
Owner’s Manual.
Contents of drawer, or positioning of
items in the surrounding compartment
could be obstructing drawer
Reposition food items and containers to avoid interference with
the drawers.
Drawer is not in proper position
See section on Deli/Crisper System and/or crisper drawer
section for proper placement.
Refrigerator is not level. See Installation Instructions for details on how to level your unit.
Clean drawer channels with warm, soapy water. Rinse and
dry thoroughly.
Deli/Crisper System and/or
crisper drawers do not
close freely
Drawer channels are dirty or
need treatment.
Apply a thin layer of petroleum jelly to drawer channels.
Reduce time door is open. Organize food items efficiently to
assure door is open for as short a time as possible.
Doors have been opened frequently
or have been opened for long periods
of time.
Allow interior environment to adjust for period the door has
been open.
Humidity or heat in surrounding area
is high.
Normal operation
Food has recently been added.
Allow time for recently-added food to reach refrigerator or
freezer temperature.
Unit is exposed to heat by
environment or by appliances nearby.
Evaluate your unit’s environment. Unit may need to be moved
to run more efficiently.
Refrigerator runs
too frequently
Condenser coils are dirty.
Clean according to cleaning instructions in your
Owner’s Manual.