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Before Calling Service
ICE & WATER
TOPIC POSSIBLE CAUSE SOLUTION
Ice maker is not producing
ice (some models-continued)
Improper water valve was installed. Check water connection procedure in your Installation
Instructions. Self-piercing and
3
/
16
” saddle valves cause
low water pressure and may clog the line over time. The
manufacturer is not responsible for property damage
due to improper installation or water connection.
Plastic tubing was used to complete
water connection.
The manufacturer recommends using copper tubing
for installation. Plastic is less durable and can cause
leakage. The manufacturer is not responsible for
property damage due to improper installation or
water connection.
Unit is leaking water
Improper water valve was installed.
Check water connection procedure in your Installation
Instructions. Self-piercing and
3
/
16
” saddle valves cause
low water pressure and may clog the line over time. The
manufacturer is not responsible for property damage
due to improper installation or water connection.
Water pressure is low.
Water pressure must be between 20 to 100 pounds per
square inch to function properly. A minimum pressure of
35 pounds per square inch is recommended for units with
water filters.
Ice forms in inlet tube to
ice maker
Freezer temperature is too high.
See the controls section in your Owner’s Manual for
assistance on how to adjust your controls. Freezer is
recommended to be between 0 to 2°F (-18 to –17°C).
Water pressure is low.
Water pressure must be between 20 to 100 pounds per
square inch to function properly. A minimum pressure of
35 pounds per square inch is recommended for units with
water filters.
Improper water valve was installed.
Check water connection procedure in your Installation
Instructions. Self-piercing and
3
/
16
” saddle valves cause
low water pressure and may clog the line over time. The
manufacturer is not responsible for property damage
due to improper installation or water connection.
Water inlet tubing has kinks.
Turn off water supply and remove kinks. If kinks cannot be
removed, replace tubing.
Water flow is slower
than normal
Water filter is clogged or needs to
be changed.
Change water filter.
Refrigerator has been recently installed
Water supply in holding tank has
been depleted.
Allow approximately 12 hours for water in holding tank
to chill.
Dispenser water is not cold
Water has settle into water lines outside
holding tank and has warmed to
room temperature.
Discard first glass of water and refill.