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Problem Possible cause and solution
The coffee or
espresso is not hot
enough
The cup has not been pre-heated.
^
Pre-heat the cups (see "Pre-warming cups").
or
The brewing temperature is set too low.
^
Set a higher brew temperature (see "Brewing
temperature").
or
The brew unit filters are blocked.
^ Clean the brew unit (see "Brew unit").
^ Degrease the brew unit (see "Cleaning the brew unit").
The crema on the
coffee or espresso
is "not right".
The grinder is not set correctly.
^ Set the grinder control to a coarser or finer setting (see
"Adjusting the grinder setting").
or
The brew temperature is too high for the type of coffee
being used.
^
Set a lower brew temperature (see "Brewing
temperature").
or
The coffee beans are no longer fresh.
^
Add fresh beans to the coffee bean container.
or
The coffee dispensers are too high.
^
Pull the dispensers down until they are at the same
height as the cup rim.
Frequently asked questions
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