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The Agent Properties window appear. (See Figure 6.)
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The name can be up to 50 characters.
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This nick name will help you to keep track of which queue you are working on, if you have
several queues. The nick name can be up to 50 characters.
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The agent identification number can be from 1 to 7 digits.
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A single employee can use several agent names. You must link the agent names to the employee
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Figure 6 Agent Properties window
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