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You can create a template from a post in your personal inbox for use with each 6150 MCC queue
you are assigned. This template is then used to frame your responses and should contain standard
information. For example, the template should contain your name and your company’s e-mail
address.
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5LJKWFOLFN\RXUSHUVRQDOLQER[DQGVHOHFW1HZ)ROGHU
The Create New Folder window appears. (See Figure 51.)
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Figure 51 Create New Folder
The 6150 MCC Templates folder appears under your personal inbox.
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