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The statistics for support@prairiefyre.com can now be viewed. There are four agents available,
there are no e-mails waiting, and the length of time the oldest e-mail has waited is zero seconds.
(See Figure 55.)
Figure 55 Support queue statistics
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You can view each and every e-mail sent and the corresponding reply in the repository.
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The Originals window appears with the e-mails listed.
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The Replies window appears with the e-mail replies listed.