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No history is currently displayed. (See Figure 44.)
You must choose from four types of client history:
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The current case consists of the e-mail currently in the Message window and all associated
correspondence spawning from that particular e-mail.
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The entire history consists of all e-mails from that particular client and all the responses.
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A specific e-mail that you request by inputing the message ID of that e-mail.
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The current e-mail is the e-mail currently in the Message window.
Figure 44 Client History tab