Mitel 6150 MCC Kitchen Grill User Manual


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If the e-mail message is not answered by overflow agent group1 within the overflow time, it is
placed in the queue of overflow agent group 2 in addition to keeping its place in the first queue
(primary agent group) and second queue (overflow agent group 1). There are three possible
overflow agent groups: overflow agent group 1, overflow agent group 2, and overflow agent
group 3.
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