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Guarantee conditions
Standard guarantee conditions
We, Moffat, undertake that if within 12 months
of the date of the purchase this Moffat appliance
or any part thereof is proved to be defective by
reason only of faulty workmanship or materials,
we will, at our option repair or replace the same
FREE OF CHARGE for labour, materials or
carriage on condition that:
•
The appliance has been correctly installed
and used only on the electricity supply stated
on the rating plate.
•
The appliance has been used for normal
domestic purposes only, and in accordance
with the manufacturer’s instructions.
•
The appliance has not been serviced,
maintained, repaired, taken apart or
tampered with by any person not authorised
by us.
•
All service work under this guarantee must
be undertaken by a service force centre.
•
Any appliance or defective part replaced
shall become the Company’s property.
•
This guarantee is in addition to your statutory
and other legal rights.
Home visits are made between 8.30am and
5.30pm Monday to Friday. Visits may be
available outside these hours in which case a
premium will be charged.
Exclusions
This guarantee does not cover:
•
Damage or calls resulting from
transportation, improper use or neglect, the
replacement of any light bulbs or removable
parts of glass or plastic.
•
Costs incurred for calls to put right an
appliance, which is improperly installed, or
calls to appliances outside the United
Kingdom.
•
Appliances found to be in use within a
commercial environment, plus those, which
are subject to rental agreements.
•
Products of Moffat manufacture which are
not marketed by Moffat.