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Models 358 & 359 Troubleshooting Guide
Section 8 Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY PAGE
REF.
1. No product is being
dispensed with draw valve
open and machine in the
“AUTO” mode.
a. Beater motor is out on
reset.
a. Reset the freezer.
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b. Circuit breaker off or
blown fuse.
b. Turn breaker on or
replace fuse.
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c. Inadequate mix in the mix
hopper.
c. Fill the mix hopper with
mix.
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d. Freeze-up in mix inlet
hole.
d. Contact an authorized
service technician to
adjust the mix hopper
temperature.
- -
e. Beater is rotating
counterclockwise (from
operator end).
e. Contact an authorized
service technician to
correct rotation to
clockwise.
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2. The product is too stiff. a. Inadequate mix in hopper. a. Fill the hopper with mix.
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b. Thermistor control is set
too cold.
b. Contact an authorized
service technician.
- -
3. The product is too soft. a. Worn scraper blades. a. Replace regularly.
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b. Not enough air space is
around the unit.
b. Allow for adequate air flow
across the condenser.
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c. Dirty condenser. c. Clean monthly.
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d. Out-of-date mix. d. Use only fresh mix.
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e. Thermistor control is set
too warm.
e. Contact an authorized
service technician.
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4. The mix in the mix hopper
is too cold.
a. The temperature is out of
adjustment.
a. Contact an authorized
service technician.
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5. The mix in the mix hopper
is too warm.
a. The mix hopper cover is
not in position.
a. Place the hopper cover in
position.
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b. Warm mix was placed in
the hopper.
b. Mix should be below 40_F
(4.4_C) when placed in
hopper.
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c. The temperature is out of
adjustment.
c. Contact an authorized
service technician.
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