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Requesting Assistance or
Service
Before calling for assistance or service, please check “Troubleshooting” on page 28. It may
save you the cost of a service call. If you still need help, follow the instructions below.
For assistance or service in the U.S.A.:
1. If you need assistance+ . . .
Call the Whirlpool Consumer Assistance
El
Center telephone number.
w
Dial toll-free from anywhere
in the U.S.A.:
1-800-253-l 301
and talk with one of our trained
consultants. The consultant can instruct you
in how to obtain satisfactory operation from
your appliance or, if service is necessary,
recommend a qualified service company in
your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service+ . . .
Whirlpool has a nationwide network of
kiisl
authorized Whirlpool service
companies. Whirlpool service
SERVICE
technicians are trained to fulfill
the product warranty and
provide after-warranty service,
anywhere in the United States. To locate the
authorized Whirlpool service company in
your area, call our Consumer Assistance
Center telephone number (see Step 1) or
look in your telephone directory Yellow
Pages under:
-APPLIANCE-HOUSEHOLD-
‘REFRIGERATORS 8 FREEZERS,
MAJOR, SERVICE L REPAIR
SERVICE 8 REPAIR
-See: Whirlpool Appliances or
-See: Whirlpool Appliances or
Authorized Whirlpool Service
Authorized Whirlpool Service
(Example: XYZ Service Co.)
(Example: XYZ Sewtce Co.)
3. If you need FSP* replace-
ment parts . . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your WHIRLPOOL*
appliance. FSP replacement parts will fit
right and work right, because they are made
to the same exacting specifications used to
build every new WHIRLPOOL appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call the Whirlpool
Consumer Assistance Center number in
Step 1.
4. If you are not satisfied
with how the problem
was solved . . .
l Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
l Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer
Action Program
20 North Wacker Drive
Chicago, IL 60606
l MACAP will in turn inform us of your action.
t When asking for help or service:
Please provide a detailed description of
the problem, your appliance’s complete
model and serial numbers, and the
purchase date. (See page 2.) This infor-
mation will help us respond properly
to your request.
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