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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to sofve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our toll-free telephone number for help or
calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
SOLUTION
The power cord is not plugged
Plug the power cord into a live circuit
into a live circuit with proper
with proper voftage. (See Installation
voftage.
Instructions.)
Range is not properly connected
Contact an authorized Roper service
to gas supply.
technician to reconnect range to gas
supply. (See Installation Instructions.)
A household fuse has blown or a
Replace household fuse or reset circuit
circuit breaker has tripped. breaker.
Controls are not set correctly.
Reset controls, if needed.
The flow of combustion a&or
Remove blockage to airflow to and around
ventilation air to the range is range.
blocked.
The oven will
not operate
The electronic control has not
been set correctfy.
A delayed start time has been
programmed.
Refer to pages 14-20 for setting the
electronic control.
Wait for the start time to be reached.
Burner fails to
light
The power cord is not plugged
Plug the power cord into a live circuit
into a live circuit with proper
with proper voftage. (See Installation
voftage. Instructions.)
A household fuse has blown or a
Replace household fuse or reset circuit
circuit breaker has tripped.
breaker. In case of prolonged power
failure, manually light burners (see
page 6).
Burner ports are clogged.
Clean with a straight pin (see pages 28
and 30).
Burner flames
are uneven
Burner ports are clogged.
Clean with a straight pin (see pages 28
and 30). If this fails, call an authorized
Roper service technician for service.
Burner flames lift
off ports, are
yellow, or are
noisy when
turned off
Contact an authorized Roper service
technician to check air/gas mixture.
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