Filter
Top Products
If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2
and
3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM POSSIBLE CAUSE
SOLUTION
Nothing will
The unit is not wired into a live
Contact a qualified Whirlpool service
operate
circuit with the proper voltage. technician to wire unit into a live
circuit with the proper voltage. (See
Installation Instructions.)
A household fuse has blown or
Replace household fuse or reset
a circuit breaker has tripped. circuit breaker.
The electrii company has Check electric company for a power
experienced a power failure.
failure.
The microwave
You are using the oven as a
Touch TIMER OFF to cancel the
oven will
timer. Minute Timer.
not run
If you are using the Tempera-
Plug Temperature Probe tightly into
ture Probe, probe is not
its socket.
plugged tightly into its socket.
The door is not firmly closed
Firmly close and latch door.
and latched.
You did not touch START/
ENTER.
Touch START/ENTER.
You did not follow directions
Check instructions for the function you
exactly.
are operating.
An operation that was pro-
Touch OFF/CANCEL to cancel
grammed earlier is still running.
previous programming.
continued on next page
53